PRIVACY POLICY

Privacy Policy

Your privacy is important to lostcoconuts.com. This privacy statement explains what personal data we collect from our users and how we use it. We encourage you to read these terms carefully before submitting your personal data to this website. Persons over 14 years of age may use any functionality where private data is provided without the prior consent of their parents or guardians.

In the case of children under 14 years of age, the consent of their parents or guardians is required for the processing of their personal data.

Under no circumstances shall data concerning the professional or financial situation or the privacy of other members of the family be collected from the minor without their consent.

If you are under 14 years of age and have accessed this website without telling your parents, you should not share any personal information.

This website respects and takes care of the personal data of its users. As a user you should know that your rights are guaranteed.

lostcoconuts.com has adapted this website to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (RGPD), Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Responsible for the processing of your personal data

  • Identity of the Responsible: Antonio Morente and Maria Sierra
  • Trade name: lostcoconuts.com
  • Address: 1 Ratcliffe House, Augustas Lane, London, United Kingdom.
  • Email address: hello@lostcoconuts.com

How did we obtain your data?

The personal data that we process at lostcoconuts.com comes from:

  • Contact form
  • Subscription form
  • Comments on posts
  • Sales form

What are your rights when you provide us with your data?

Any person has the right to obtain confirmation as to whether lostcoconuts.com is processing their personal data.

Interested persons have the right to:

  • Requesting access to personal data relating to the data subject
  • Request rectification or removal
  • Request the restriction of their processing
  • Oppose treatment
  • Request data portability

Interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected. In certain circumstances, data subjects may request the limitation of the processing of their data, in which case I will only keep them for the exercise or defence of claims.

In exercising your right to data portability, you have the right to have personal data transmitted directly from data controller to data controller where technically feasible.

Data subjects also have the right to effective judicial protection and the right to lodge a complaint with the supervisory authority, in this case the Spanish Data Protection Agency, if they consider that the processing of personal data concerning them is in breach of the Regulation.

For what purposes do we process your personal data?

When a user connects to this website, for example to comment on a post, send an email to the owner, subscribe or make a contract, they are providing personal information for which lostcoconuts.com is responsible. This information may include personal information such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, you consent to the collection, use, management and storage of your information by lostcoconuts.com only as described in the Legal Notice and this Privacy Policy.

At lostcoconuts.com there are different systems for capturing personal information and I process the information provided by interested parties for the following purposes for each capture system (forms):

  • Contact form: The purpose is to maintain communication on the subject matter indicated in the contact form.
  • Subscription form: The purpose is to inform about both commercial and non-commercial matters.
  • Comments on posts: The purpose is to show information about the comment to the other visiting users, as well as allowing communication or alerts if so chosen by the user.
  • Sales form: The purpose is to start the commercial activity determined in the form in question, which will continue via e-mail.

 

There are other purposes for which we process your personal data:

  • To ensure compliance with the terms of use and applicable law. This may include the development of tools and algorithms that help this website to ensure the confidentiality of the personal data it collects.
  • To support and improve the services offered by this website.
  • Other non-identifying data are also collected and obtained through some cookies that are downloaded to the user’s computer when browsing this website, which are detailed in the cookies policy.
  • To manage social networks. lostcoconuts.com may have a presence in social networks. The processing of the data of people who become followers on the social networks of the official pages of lostcoconuts.com will be regulated by this section. As well as those conditions of use, privacy policies and access regulations that belong to the social network in each case and previously accepted by the user of lostcoconuts.com. Your data will be processed for the purpose of correctly managing your presence on the social network, informing you of the activities, products or services of lostcoconuts.com. As well as for any other purpose that the regulations of the social networks allow. Under no circumstances will we use the profiles of followers in social networks to send advertising on an individual basis.

lostcoconuts.com does not sell, rent or transfer personal data that can identify the user, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may take place, in which case users will be asked to give their consent, informing them of the identity of the collaborator and the purpose of the collaboration. It will always be carried out to the highest safety standards.

Legitimation for the processing of your data

The legal basis for the processing of your data is: consent.

Contacting or commenting on this website requires consent to this privacy policy.

The prospective or commercial offer of products and services is based on the consent that is requested from you, without the withdrawal of this consent in any case conditioning the execution of the subscription contract.

Also the contracting of products and services according to the terms and conditions set out in the legal notice.

Data category

The categories of data processed are identification data.

No specially protected categories of data are processed.

How long will we keep your data?

The personal data provided will be retained:

  • As long as the business relationship is maintained.
  • Until such time as deletion is requested by the data subject.
  • Period from the last confirmation of interest: 1 year.

To which recipients will your data be communicated?

Many of the tools we use to manage your data are contracted out to third parties.

In order to provide services strictly necessary for the development of the activity, lostcoconuts.com shares data with the following providers under their corresponding privacy conditions:

Google Analytics: a web analytics service provided by Google Inc. a Delaware corporation whose principal office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help lostcoconuts.com analyse how users use the website. The information generated by the cookie about your use of lostcoconuts.com (including your IP address) will be transmitted to and stored by Google on servers in the United States.

Facebook Pixel: a web analytics service provided by Facebook Inc. a California company headquartered at 1 Hacker Way, 94025 Menlo Park, United States. Facebook Pixel uses “cookies”, which are text files placed on your computer, to help lostcoconuts.com analyse how users use the website. The information generated by the cookie about your use of lostcoconuts.com (including your IP address) will be directly transmitted to and archived by Facebook Inc. on servers in the United States.

Server: all data stored on the server where this website is hosted is stored in the data centre of, Fancy Chap, Inc. 1111 N. 13TH STREET, #208, OMAHA .NE.68102 . But this company does not have access to the data query as it is an unmanaged virtual server.

Consultancy:In the case of lostcoconuts.com, we have not contracted any such service that may have access to your data.

Web platform:The WordPress Foundation, based in the USA. More information at: https://wordpress.org (The WordPress Foundation). The WordPress Foundation processes the data in order to provide its web platform services to lostcoconuts.com.

Email marketing: MailChimp, property of The Rocket Science Group LLC, established in USA. More information at: https://mailchimp.com/legal/privacy/. The Rocket Science Group LLC processes the data for the purpose of providing email marketing services to lostcoconuts.com .

Browsing

When browsing lostcoconuts.com non-identifiable data may be collected, which may include, IP addresses, geographic location (approximately), a record of how services and sites are used, and other data that cannot be used to identify the user.

Non-identifying data also includes data related to your browsing habits through third-party services. This website uses the following third-party analysis services:

  • Google analytics
  • Pixel from Facebook

We use this information to analyse trends, administer the site, track users’ movements around the site and to gather demographic information about our user base as a whole.

Data secrecy and security

lostcoconuts.com undertakes to use and process users’ personal data, respecting their confidentiality and to use them in accordance with their purpose, as well as to comply with its obligation to store them and adapt all measures to prevent alteration, loss, unauthorised processing or access, in accordance with the provisions of current data protection legislation.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure way, i.e. the transmission of data between a server and a web user, and in feedback, is fully encrypted or encrypted.

lostcoconuts.com cannot guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

With respect to the confidentiality of processing, lostcoconuts.com will ensure that any person who is authorised by lostcoconuts.com to process customer data (including its staff, partners and service providers), will be under an appropriate obligation of confidentiality (whether a contractual or legal duty).

Upon becoming aware of any Security Incident, lostcoconuts.com shall notify the Customer without undue delay and shall provide timely information relating to the Security Incident as it becomes known or as reasonably requested by the Customer.

Accuracy and veracity of the data

As a user, you are solely responsible for the veracity and correctness of the data you send to lostcoconuts.com, exonerating lostcoconuts.com from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the contact or subscription form.

Acceptance and consent

The user declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the processing of the same by lostcoconuts.com in the manner and for the purposes indicated in this privacy policy.

Revocability

The consent given, both for the processing and for the transfer of the data of the interested parties, may be revoked at any time by communicating it to lostcoconuts.com under the terms established in this Policy for the exercise of ARCO rights. Such revocation shall in no case be retroactive.

Changes to the privacy policy

lostcoconuts.com reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as to industry practices. In such cases, lostcoconuts.com will announce on this page the changes introduced reasonably in advance of their implementation.

Marketing mails

In accordance with the LSSICE, lostcoconuts.com does not engage in SPAM practices, and therefore does not send commercial e-mails by electronic means that have not been previously requested or authorised by the user. Consequently, in each of the forms on the website, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested from time to time.

In accordance with the provisions of Law 34/2002 on Information Society Services and Electronic Commerce, lostcoconuts.com undertakes not to send commercial communications without duly identifying them.

This document was last updated on 9 June 2019.

On behalf of the lostcoconuts.com team, we thank you for taking the time to read this privacy policy.

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